These Terms & Conditions govern your use of FlexMart and all purchases made through our website. By creating an account, browsing our store, or placing an order, you agree to comply with these terms. FlexMart may update these Terms from time to time, and the version published on this page will apply to all future orders.

Orders are confirmed only after successful payment and verification. FlexMart reserves the right to decline, cancel, or suspend any order where payment cannot be verified, product information contains an obvious error, stock becomes unavailable, or fraudulent activity is suspected. If an order is cancelled by FlexMart after payment, the customer will receive a full refund using the original payment method or FlexMart Wallet where applicable.

All prices are displayed in Ghana Cedis (GHS). Prices may change without prior notice due to supplier pricing, promotions, or market conditions. However, once an order has been confirmed and fully paid, the agreed purchase price will not change unless the order is modified by the customer.

FlexMart accepts approved Mobile Money, bank card payments, and payments from your FlexMart Wallet where available. Payments are processed securely through licensed payment providers. Orders are prepared only after payment has been successfully confirmed. Cash on delivery is available only where specifically stated during checkout.

FlexMart delivers to locations across Ghana. Estimated delivery times are provided as a guide and may vary due to location, weather, public holidays, courier delays, or other circumstances beyond our control. Delivery fees are shown during checkout before payment. Customers will receive order updates through SMS, email, or their account dashboard where applicable.

If you receive a damaged, defective, incorrect, or incomplete item, notify FlexMart within 48 hours of delivery. Returned items must be unused, in their original packaging, and include all accessories unless the product was defective upon arrival. Refunds and replacements are handled according to our Shipping, Returns & Refund Policy.

Warranty is available only for products that include a manufacturer or supplier warranty. Warranty periods differ depending on the product and supplier. Damage caused by misuse, accidents, unauthorized repairs, liquid exposure, electrical surges, or physical abuse is not covered under warranty.

Customers may request cancellation before an order has been dispatched. Once an order has been handed to a delivery partner, cancellation may no longer be possible. If cancellation is approved before dispatch, a full refund will be processed through the original payment method or FlexMart Wallet where appropriate.

Customers are responsible for providing accurate contact details, delivery addresses, and payment information. You are also responsible for keeping your account credentials secure and inspecting your order upon delivery. FlexMart is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

To the maximum extent permitted by law, FlexMart's liability for any claim relating to an order shall not exceed the amount paid for that order. FlexMart shall not be liable for indirect, incidental, or consequential losses arising from delays, supplier issues, courier disruptions, technical failures, or events beyond our reasonable control.