FlexMart delivers to customers across all 16 regions of Ghana through trusted delivery partners. Delivery availability may vary depending on your location, but we continually expand our coverage to serve more communities nationwide.

Most orders are delivered within 1–3 working days after payment confirmation. Deliveries to remote communities or locations outside major towns may require an additional 1–2 working days. Estimated delivery times are provided as a guide and may occasionally change due to weather, public holidays, courier delays, or other unforeseen circumstances.

Delivery charges are calculated based on your destination and the size or weight of your order. The exact delivery fee is displayed during checkout before payment. FlexMart does not apply hidden delivery charges after an order has been confirmed.

Orders begin processing only after successful payment confirmation. Orders placed during business hours are usually processed the same working day, while orders received after business hours, on weekends, or public holidays are processed on the next available working day.

If our delivery partner cannot successfully deliver your order due to an incorrect address, unavailable recipient, unreachable phone number, or repeated failed delivery attempts, we will contact you to arrange another delivery. Additional delivery charges may apply for redelivery where necessary.

We encourage customers to inspect their order immediately upon delivery whenever possible. If the package appears damaged, incomplete, or contains the wrong product, please inform the delivery representative and contact FlexMart as soon as possible so we can investigate and resolve the issue quickly.

You may request a return within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete item. Returned products should be unused, in their original packaging, and include all accessories, manuals, and promotional items where applicable. Returns must be approved by FlexMart before they are sent back.

After a returned item has been received and inspected, approved refunds are processed within 3–5 working days. Refunds are issued through the customer's original payment method or credited to the FlexMart Wallet where available and preferred. Processing times may vary depending on your payment provider.

Products covered by a manufacturer or supplier warranty may qualify for repair, replacement, or other warranty services according to the warranty provided with the product. To submit a warranty claim, contact FlexMart with your order number, a clear description of the issue, and supporting photos or videos where possible. Our team will guide you through the warranty process.