Frequently Asked Questions
Find quick answers to the questions customers ask most about shopping on FlexMart. If you can't find what you're looking for, contact us via WhatsApp or email and we'll be happy to assist you.
Browse our products, add your preferred items to your cart, and proceed to checkout. Sign in or create a free account, enter your delivery details, choose your preferred payment method, and confirm your order. You will receive an SMS and email confirmation once your order is successfully placed.
We accept MTN Mobile Money, Telecel Cash, AT Money, debit and credit cards through our secure payment gateway, and payments from your FlexMart Wallet. All transactions are securely encrypted.
Most orders are delivered within 1–3 working days. Deliveries within Tamale may arrive the same or next working day, while some remote locations may take up to 3–5 working days. We keep you updated by SMS throughout the delivery process.
Delivery fees depend on your location and are calculated during checkout before payment. The amount displayed at checkout is the final delivery fee, with no hidden charges.
Your FlexMart Wallet is your secure account balance for faster shopping. You can top it up once and use it for future purchases without repeatedly entering payment details. Approved refunds can also be credited directly to your Wallet.
Yes. If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Returned items must be unused and include their original packaging and accessories. Please review our Shipping, Returns & Refund Policy for complete details.
Yes. We source our products from trusted suppliers and authorized distributors. Every product is checked before dispatch, and products covered by a manufacturer or supplier warranty are clearly indicated on the product page.
Sign in to your FlexMart account and open My Account → Orders to view your latest order status. We also send SMS updates when your order is confirmed, dispatched, and delivered.
